|
Sorry. At this time we are no longer processing and filling orders. If you placed an order prior to April 25th your order either shipped or you received an e-mail from PayPal.com with your refund information. This domain name and/or business for sale. |
|
|
Pregnancy Store Order Info & Returns PolicyOrder Information | Optional Money Back Guarantee | Returns Policy | Wish List | Privacy Statement | E-mail Us
Order Information for Pregnancy StoreWe only sell brand new products -- products we get directly from the manufacturers. Orders are shipped in discreet shipping boxes -- the shipping label will state that the package is from "mommy's thinkin'" or Sherry Bonelli. FREE shipping on all orders. No hidden shipping charges like you find on some Web sites. (You know, the extra costs you only find out about as you're nearing the end of the checkout process?) No sales tax. The price you see is the price you pay. We accept U.S. orders only and do not ship internationally (except for U.S. military addresses). Online OrdersWe offer secure online shopping with Pregnancy Store. If purchasing online, please make sure that your pop-up window blocker is turned off when checking out. If you have any difficulties placing your order online, please contact PayPal (our credit card processing company) directly toll-free 1-888-221-1161. PayPal hours are 6 a.m. through midnight, CST, Monday - Sunday. We accept Visa, MasterCard, Discover, and American Express through our online ordering system, PayPal.com (which is owned by eBay). You can also pay via eCheck, but please keep in mind that we cannot ship your order until the funds clear your account and are deposited into our account if you pay via this method. When you place your order online, your credit card will be charged at the time your order is placed. If you place your order online, your credit card will show a charge from PayPal PREGNANCY. *********IMPORTANT NOTE: A VALID SHIPPING ADDRESS is needed in order to process and complete your order. If you did not enter your shipping address when you checked out, please e-mail us at sales@pregnancystore.com ASAP and provide your order information (date of purchase, first and last name, e-mail address, and mailing address.) IMPORTANT: PLEASE DOUBLE CHECK AND VERIFY THE SHIPPING ADDRESS YOU PROVIDED TO US WITH YOUR ORDER. MAKE SURE THE ADDRESS YOU PROVIDED WITH YOUR ORDER IS THE CORRECT SHIPPING ADDRESS BY LOOKING AT THE E-MAIL RECEIPT YOU'LL RECEIVE FROM PAYPAL.COM AND/OR BY LOGGING INTO YOUR PAYPAL ACCOUNT (if you have an existing PayPal.com account). If the address is incorrect, please e-mail sherry@pregnancystore.com ASAP. (We will make every effort to catch the shipment before it goes out but we cannot guarantee that we'll be able to change the address.) We can only ship to the address that is provided to us by you when you place your order. It is YOUR responsibility to make sure the shipping address is correct. We are NOT libel for items shipped to addresses you provide to us that may turn out to be incorrect or an outdated address. We will NOT issue a refund until the item is returned to us from the shipper and we will process a refund less our original shipping costs. If the item is NOT returned to us, we will NOT issue a refund to you as we, in due diligence, sent your package to the address you provided with your order. Additionally, if you did provide an incorrect or old address, and would like the item reshipped, you will be responsible for shipping charges for reshipping to the correct address. Phone OrdersWe accept Visa, MasterCard, Discover, and American Express via phone orders. If you know what you want and are ready to place your order, please call toll-free 877-816-5055 (we're ready to take your phone order 24/7) To place your order over the phone with your Visa, MasterCard, Discover, or American Express, please call us toll free 877-816-5055. If you place your order over the phone, your credit card statement will show a charge from mommy's thinkin'. Fax OrdersIf you'd like to fax your order, please print and fill out the order form and fax to 815-377-1999 Mail OrdersWe also accept mail orders via cashier's check or money order. (NO personal checks accepted.) If you'd like to pay by cashier's check or money order, please print and fill out the order form. Make check or money orders payable to "PregnancyStore.com" and send check and order form to: Pregnancy Store NOTE: THIS ADDRESS IS FOR MAIL ORDERS ONLY. NO RETURNS WILL BE ACCEPTED AT THIS ADDRESS.
Are your ordering a gift?Is your Pregnancy Store order a baby shower gift? Do you want your order or present sent to a different address? If so, please indicate the Ship To: address in the Special Instructions section when checking out. If your order is a gift, please let us know if you'd like a gift message on the receipt and let us know what you'd like your gift message to say. Please indicate this information on the Special Instructions section when you check out. (Note: If the Special Instructions section doesn't appear when you're checking out, please send that information to us via e-mail immediately after you place your order.) Also, for security reasons, we do reserve the right not to send to alternative addresses on a case-by-case basis. Product-Specific QuestionsIf you have product-specific questions or would like details on previously placed orders? Call Toll-Free 877-644-4307 Note that we make every attempt to have the most recent product images on our site, but there may be occasions where the product package or product may vary slightly from what's pictured. Please read our limited returns policy. By making a purchase from our site you are agreeing to our returns policy. Business Hours and Order InformationOur normal business hours are 9:00 a.m-5:00 p.m. CST Monday-Friday. Phone orders can be placed 24/7 by calling our order processing line at 877-816-5055. Our corporate office is not open during holidays. Upon receipt of payment, there is a processing time of approximately 2-3 business days before most orders are shipped (even for expedited shipping requests). We strive to ship your order as soon as possible. Keep in mind that normal order processing occurs within 3 business days, but it may take a little longer during certain periods. (Products shipping directly from the manufacturer may take longer for processing and shipping.) You will receive a shipping notification via e-mail when your order is prepared for shipping. Once an order is placed it cannot be cancelled. After your order is processed and shipped out, please allow approximately 2-6 business days for delivery. Please allow up to 2-3 weeks for custom photo jewelry orders and Moonlight Slumber Mattresses and Serenity Star Transitional Body Pillow orders and other orders that are shipped directly from the manufacturer. (Usually those items arrive sooner than that, but please allow up to 3 weeks.) FREE standard shipping! Orders are shipped in discreet shipping boxes -- the shipping label will state that the package is from "mommy's thinkin'". Orders are shipped via UPS Ground, USPS Priority Mail, Media Mail, US 1st Class Mail or alternative method. (Note: if you provide us with a P.O. Box shipping address or a military address, we can only send order via U.S. Mail. Military address orders can take up to approximately 7-11 days.) If you'd like to have your order delivered faster -- UPS Next Day Air, UPS Second Day, or UPS 3-Day Select, please call us toll-free at 877-644-4307. We would be happy to give you pricing for expedited shipping. If you receive our voice mail, please leave your name and telephone number (including area code) and we will be happy to call you back. Expedited shipping may not always be available. The normal processing time of 2-3 business days still apply for expedited shipping. If your item is returned to us from the shipping carrier as undeliverable, you will be responsible for payment to re-ship the item to you; or, at our discretion, we will issue a refund less our original shipping costs. PLEASE NOTE that select items are shipped directly from the manufacturer. Samsonite, OvaCue Fertility Monitors, ProudBody Pregnancy Belly Cast Kit, EZ-2-Nurse Twins Foam Nursing Pillow, photo jewelry, Moonlight Slumber, and other select products are shipped directly from the manufacturer. Processing and delivery times for these products may take longer. Samsonite and OvaCue Fertility Monitor products cannot be shipped to Alaska, Hawaii, P.O. Box or military addresses. On occasion, we may need to have the manufacturer ship directly to you for other products. Still have questions? Click here for live help:
PayPal Offers Our Customers Optional Money-Back Guarantee on Select PurchasesWe use PayPal's shopping cart and credit card processing services. (PayPal is
owned by eBay). PayPal offers customers the option of purchasing a Money Back
Guarantee on select items you purchase from us. When you're checking out,
you may see an option to purchase PayPal's Money Back Guarantee on the PayPal
shopping cart payment page. Under the PayPal Money Back Guarantee program,
PayPal will reimburse you for the amount of the transaction if you're not
satisfied with the purchase and return the item(s) purchased to PayPal (NOTE:
PayPal will not reimburse you for the Guarantee fee or for any shipping costs
you incur in returning the merchandise to PayPal.com) You need to file a
reimbursement request on the PayPal website within 30 days of payment. Pregnancy Store Returns PolicySatisfaction Guarantee, Returns, and Refunds Satisfaction Guaranteed! We want you to be satisfied with your shopping experience. We’ve carefully selected some of the best products on the market, and we’re confident that you’ll be happy with your purchase. If, however, you’ve changed your mind and would like to return an item, we’ve tried to make returning items as painless as possible. Returns Policy Items that you return must be UNUSED. We will not issue a refund for items that have been used. If you return an item that is determined by us to be used, it will be returned to you at your expense. We will contact you for credit card information to cover the shipping costs to return the item back to you. (Note: If we are unable to reach you for credit card information to pay for shipping costs to ship the item back to you or you do not return our call to provide us with your credit card information to pay to reship the item back to you, the item will be considered abandoned and it will disposed of and no refund will be issued to you.) For sanitary, health, and hygienic reasons, we absolutely cannot accept returns on personal-use items (i.e. breastfeeding products, pillows, beds, mattresses, undergarments, birthing attire, Baby Gender Mentor Kits, fertility monitors/predictors, pregnancy tests, Dopplers, etc.) We cannot accept returns on consumable/usable products (i.e. vitamins, creams, nutritional supplements, teas, etc.) or personalized items. Manufacturer-related problems: Many items are covered by a manufacturer’s warranty or guarantee. In the event an item malfunctions or is found to be faulty, you must contact the manufacturer directly for assistance with fixing or replacing the item. If needed, we will be more then happy to provide you with the manufacturer’s contact information. If you’re not sure whether or not an item is returnable or not, please send an e-mail to rma@mommysthinkin.com and ask. We’ll be happy to let you know! You MUST receive pre-authorization in order to return or exchange an item. Requests for returns or exchanges must be received within 30 days from the date of purchase If you return an item without pre-authorization, that item will be refused and/or returned to you at your expense (NOTE: We will contact you for credit card information to cover shipping costs to ship the item back to you. If we are unable to reach you for credit card information to pay for shipping costs to ship the item back to you or you do not return our call to provide us with your credit card information, the item will be considered abandoned and it will disposed of and no refund will be issued to you.) WE WILL NOT ISSUE REFUNDS FOR ITEMS RETURNED TO US WITHOUT PRIOR AUTHORIZATON. No exceptions. Refused Returns – Upon delivery, if you do not open the shipping box and refuse your order/shipment, and it is sent back to us by the shipper without prior approval, returns processing fees will be deducted from your refund. These fees include, but may not be limited to, 15% disposal fee, plus our original shipping and handling expenses (which will vary depending on item and location) will also be deducted from your refund. How to Return or Exchange an Item: Remember, the item must be unused. If the item has been used, we cannot accept a return… If you’d like to return or exchange an item: · E-mail rma@mommysthinkin.com with the e-mail subject line “RMA Request” or “RMA Exchange Request” and include the First and Last Name EXACTLY as it appears on the BILL TO AND SHIP TO section on your receipt. (NOTE: Even if your name is misspelled on the receipt, enter your name exactly as it appears on your receipt.) · In the body of the e-mail, include the following: o The first and last name EXACTLY as it appears on the BILL TO section on your receipt o The first and last name and address exactly as it appears on the SHIP TO section of your receipt o The item(s) you’d like to return (Quantity, Color, Size, Description, etc.) o State a detailed reason why you’d like to return the item(s) or what size, color, etc. you’d like to exchange your item for. (NOTE: For exchanges you are responsible for submitting payment to ship the new item out to you as well as paying for the shipping costs of sending the original item back to us.) o E-mail address · Provide a daytime and evening phone number where we can reach you should we have any questions. · Since we don’t keep credit card information on file, if you placed your order over the phone, when you return the item you must include a note with your credit card number, expiration date, name as it appears on your credit card, CVV (last three digits in the signature block on the back of your Visa, MasterCard or Discover Card or the 4-digit, non-embossed number on the front of your American Express Card), and your billing address. Once we receive your e-mail, we will notify you whether or not the item you would like to return is returnable or exchangeable. Provided the item is returnable and unused, we will e-mail you with an RMA (Return Merchandise Authorization) number and provide you with the necessary instructions for sending the item(s) back to us. No returns will be accepted without an RMA number and pre-authorization. (If you attempt to return an unauthorized item and/or an item without an RMA number, that item will be refused and/or returned to you at your expense or will be considered abandoned and no refund will be issued.) Please keep in mind that when you send the item back, all original tags must be attached to the item and you must return all original packaging, instructions, accessories, etc. If original manufacturer packaging is not included with your return, we will assume that the item has been used and a refund will NOT be issued and the item will be returned to you at your expense. (Note: If we are unable to reach you for credit card information to pay for shipping costs to ship the item back to you or you do not return our call to provide us with your credit card information to pay to reship the item back to you, the item will be considered abandoned and it will disposed of and no refund will be issued to you.) You must also include a copy of your original receipt. We are not responsible for lost, misdirected,
improperly packaged, or damaged return items. When sending back returned items, we
recommend that you consider insuring and sending the item(s) back via a
trackable method. Make certain that the item is packaged in accordance with the
shipper’s instructions. You are responsible for any and all shipping charges for
returning the item(s) to us. Items that are improperly sent to us or sent to us without an RMA number will be refused and returned back to you at your expense. (Note: If we are unable to reach you for credit card information to pay for shipping costs to ship the item back to you or you do not return our call to provide us with your credit card information to pay to reship the item back to you, the item will be considered abandoned and it will disposed of and no refund will be issued to you.) Refunds We sell only brand new items that we get directly from the manufacturer, and unlike some companies, we DO NOT resell returned items. Therefore, we do not charge a “restocking” fee. However, we will deduct a 15% disposal fee from your refund. Also, since we offer free shipping and pay the expense of shipping, handling, and processing your original order, we will deduct our original shipping and handling costs from your refund (that amount will vary based on the item you ordered, method of shipment, location, etc.) (We happily pay for the shipping of the items to our customers, but if the items are returned to us, we need to recoup our original shipping/handling costs.) In order to receive your refund, we must receive the item within 14 business days from the issuance of the RMA #. If it is not returned to us within that time frame, we will refuse shipment and the item will be returned to you at your expense. Once the returned item is received by us, after inspection of the item, you’ll receive your refund less fees as stated above via your original payment method -- PayPal.com (the online credit card processing company), credit card, or refund check sent to the address given when the order was placed. The refund will be issued to the original purchaser. Since we don’t keep credit card information on file, if you placed your order over the phone, when you return the item you must include a note with your credit card number, expiration date, name as it appears on your credit card, CVV (last three digits in the signature block on the back of your Visa, MasterCard or Discover Card or the 4-digit, non-embossed number on the front of your American Express Card) and your billing address. By making a purchase from us, you agree to these terms and conditions… (NOTE: These policies can change at any time and without notice.) Note: We are not responsible for any damages you might suffer when using products you purchase from our website. Prices subject to change without notice.
Create Your Own Online Wish List or Baby RegistryDo you like the products on PregnancyStore.com and would like to add some products to your gift registry or wish list? Now you can set up your own online gift registry or wish list. Here are a few sites that offer gift registry and wish list services
Privacy StatementWe respect your privacy and will not sell or share your personal information. If you order an item that will be sent directly from the manufacturer, we will only provide the manufacturer with the minimum necessary information to complete your order. If you have any questions about this, please e-mail us info@pregnancystore.com.
E-mail Us!Do you know of a product you think we should carry? Let us know. Interested in licensing peek-a-boo or selling peek-a-boos from your store or site? sales@pregnancystore.com Questions? Contact the "Mommy" of Pregnancy Store: sherry@pregnancystore.com Want to swap links? info@pregnancystore.com
Would you like more information on our fertility, ovulation, pregnancy, breastfeeding, and baby products? E-mail info@pregnancystore.com or call toll free 877-816-5055.
|
|
Send mail to sherry@pregnancystore.com with questions or comments about this web site. Disclaimer: All material and products provided at PregnancyStore.com are provided for educational purposes only. Consult with a physician, lactation consultant, or health care provider regarding the advisability of any opinions, recommendations, or products with respect to your individual situation. Always consult your physician for issues and questions pertaining to fertility, pregnancy, breastfeeding, baby care, etc. It is recommended that you check with your physician before trying new products. We cannot guarantee that every product will work for you. PregnancyStore.com and its parent mommy's thinkin', inc. shall not be held liable for any damages caused as a result of the use of the information or products contained herein. Accessibility of documents, programs, information, and any other material through this Web site does not imply suitability or endorsement for any purpose whatsoever. Please see our ordering information and returns policy for more information. By making a purchase from PregnancyStore.com, you agree to release, indemnify, and hold harmless mommy's thinkin', inc. and PregnancyStore.com, and all of it's officers and employees from all liability for your use of product(s) purchased. Privacy Statement: We respect your privacy and will not sell or share your personal information. If you order an item that will be sent directly from the manufacturer, we will only provide the manufacturer with the minimum necessary information to complete your order. If you have any questions about this, please e-mail us info@pregnancystore.com.
a mommy's thinkin', inc. web site |
